SRA International, Inc., A CSRA Company NASA Center Operations Manager - Edwards / Armstrong Flight Research Center in Ridgecrest, California

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

Public Trust

Job Family:

Program Management

Job Description:

CSRA has opportunities for motivated, experienced IT services leaders to support NASA. NASA is seeking to transform the experience of end-users across the agency, through innovative approaches to provisioning and managing end user hardware, software, and mobile devices. CSRA is seeking experienced, senior managers to join our team in support of this purpose.

NASA Center Operations Managers (COM) positions associated with this work will be responsible for local contract operations support functions, involving multiple, complex and interrelated project tasks. Specifically; Tier II support, Refresh activities, IMAC, MDM/TEM, logistics, center customer advocate and center printer support. COMs will be responsible for managing teams of contract support personnel at one NASA center/location. COMs will maintain and manage the customer interface at senior levels of the customer’s center organization, and will meet with other customer and contractor enterprise personnel to formulate and review task plans and deliverable items. COMs will ensure conformance with program or project task schedules and costs, and establish and maintain technical and financial reports to show the progress of projects to management and customers as required. COMs will organize and delegate responsibilities to subordinates and oversee the successful completion of all assigned tasks.

This position will report to the Operations Manager for the program.

Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management. Reviews status of projects and budgets, manages schedules, and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients and other stakeholders.

RESPONSIBILITIES & DUTIES

  • Maintain and manage customer interfaces at senior levels of the centers customer organization

  • Meet with other center customer and enterprise contractor personnel to formulate and review task plans and deliverable items

  • Ensure conformance with program or project task schedules and costs

  • Establish and maintain technical and financial reports to show the progress of projects to management and customers as required

  • Organize and delegate responsibilities to subordinates and oversee the successful completion of all assigned tasks

QUALIFICATIONS & SKILLS

  • BA or BS at minimum and 10+ years of experience or MS and 8 years experience, with the management of an Enterprise IT Service Delivery and Management Program.

  • ITIL Foundation Certification

  • PMP Certification

  • Experience with the management, manpower utilization, and supervision of employees (including subcontractors) of various labor categories and skills in projects similar in size and scope; has successfully managed Enterprise Information Systems programs

  • Proficient in managing activities supporting Tier II, Refresh, IMAC, MDM/TEM, Logistics, Printer Support, Customer Advocate, Service Desk and Deskside support.

  • Familiarity with the administration of firm fixed price cost-type contracts.

ATTRIBUTES FOR SUCCESS

In addition to the qualifications listed above, successful candidates will have strong organizational, presentation, and customer service skills. NASA experience a strong plus. CMMI, Six Sigma, Lean.

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA CA Ridgecrest - 100 E Ward Ave, Ste A (CAS009)

Additional Work Locations:

USA CA Pasadena - 2923 Bradley St, Units 120 & 190 (CAC077)

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.